ServiceNow Engineer

Enero 18, 2021

ServiceNow Engineer

Contrato en Plantilla

Información Adicional

Localización Zaragoza / remoto
Skills ITSM / ServiceNow
Modalidad Freelance or Permanent
Idiomas English
Fecha de inicio Febrero 2021
Duración Larga duración
Rango salarial A convenir
Persona de contacto Carmen Martínez
Email de contacto carmen.martinez@smartlance.org
Estado Cerrado

Detalles de la oferta

Para proyecto en uno de nuestros clientes finales ubicado en Zaragoza (empresa multinacional del sector industrial), estamos buscando el siguiente perfil:

ServiceNow ITSM Engineer

El trabajo se llevará a cabo de manera remota para los no residentes en Zaragoza.

 

Profile:

  • Demonstrated 2+ years working on the ServiceNow platform:
    • Working knowledge at least for the ITSM module.
    • Certified ServiceNow career path.
    • ITSM systems integration and/or implementation experience.
  • Experience working in projects of large scale and global scope.
  • Experience implementing systems using the Agile/Scrum methodology.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, REST, SOAP.
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, etc.
  • Knowledge of cloud-based systems architecture, service-based architecture, enterprise application architecture.
  • self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly changing environment.
  • Excellent verbal and written communication skills, including presentation skills with the ability to deliver technical solutions to both technical and non-technical audiences in a clear and understandable manner.
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
  • Strong prioritization, time management and organizational as well as analytical skills.
  • Proven team player.

Profile:

  • Act as Engineer and supporter for ServiceNow and the legacy platform.
    • Managing of operational tasks (Incidents, Requests, …).
    • Analysing issues and preparing solution proposals.
    • Involvement on Platform changes:
      • Specification and story writing
      • Translating business requirements into solutions and communicating solutions to the customer
      • Review and testing of developments
      • Writing documentations and manuals
  • Maintain current ServiceNow knowledge through self-study and utilization of available training.
  • Communicate relevant information to clients, technicians, team and management.