ServiceNow Engineer

18 January 2021
Permanent Contract Freelance Contract

Additional information

Location Zaragoza / remoto
Skills ITSM / ServiceNow
Modality Freelance or Permanent
Languages English
Start date Febrero 2021
Duration Larga duración
Salary range A convenir
Contact person Carmen Martínez
Email contact
Status Close

Details of the offer

Para proyecto en uno de nuestros clientes finales ubicado en Zaragoza (empresa multinacional del sector industrial), estamos buscando el siguiente perfil:

ServiceNow ITSM Engineer

El trabajo se llevará a cabo de manera remota para los no residentes en Zaragoza.



  • Demonstrated 2+ years working on the ServiceNow platform:
    • Working knowledge at least for the ITSM module.
    • Certified ServiceNow career path.
    • ITSM systems integration and/or implementation experience.
  • Experience working in projects of large scale and global scope.
  • Experience implementing systems using the Agile/Scrum methodology.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, REST, SOAP.
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, etc.
  • Knowledge of cloud-based systems architecture, service-based architecture, enterprise application architecture.
  • self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly changing environment.
  • Excellent verbal and written communication skills, including presentation skills with the ability to deliver technical solutions to both technical and non-technical audiences in a clear and understandable manner.
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
  • Strong prioritization, time management and organizational as well as analytical skills.
  • Proven team player.


  • Act as Engineer and supporter for ServiceNow and the legacy platform.
    • Managing of operational tasks (Incidents, Requests, …).
    • Analysing issues and preparing solution proposals.
    • Involvement on Platform changes:
      • Specification and story writing
      • Translating business requirements into solutions and communicating solutions to the customer
      • Review and testing of developments
      • Writing documentations and manuals
  • Maintain current ServiceNow knowledge through self-study and utilization of available training.
  • Communicate relevant information to clients, technicians, team and management.