Solution Manager Microsoft

Diciembre 10, 2021

Solution Manager Microsoft

Contrato en Plantilla

Información Adicional

Localización Zaragoza
Skills Solution Manager Microsoft
Modalidad Indefinido
Idiomas English
Fecha de inicio Enero 2022
Duración Indefinida
Rango salarial A convenir
Persona de contacto Carmen Martínez
Email de contacto carmenmartlancho@gmail.com
Estado Abierto

Detalles de la oferta

Para incorporación directa en uno de nuestros clientes finales ubicado en Zaragoza (empresa internacional del sector industrial), estamos buscando el siguiente perfil:

Solution Manager Microsoft

Role:

  • Work in an ITIL oriented service.                                 
  • Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.                                      
  • Work closely with our customers for the definition and review service KPIs.                                         
  • Manage the Service Transition phase for different projects.                                         
  • Work on challenging technical tasks, as part of the team, to further build up and improve knowledge sharing.                                              
  • Be responsible for creating and presenting scheduled and ad-hoc reports to internal and external stakeholders.                                                
  • Set priorities and manage the backlog on a daily basis.
  • Help establish a robust initial project knowledge repository (Confluence) for smooth operations and actively manage its content with the help of the team.                                     
  • Be responsible for liaising with engineers, developers and product managers to ensure smooth service delivery.                                

Skills:

  • Strong experience in Service Management.                                           
  • Strong Experience in Low Code / No Code Platforms (Agile Apps, Power Platform).                                              
  • Experience in Process Design Tools (ARIS).                                             
  • Knowledge in MySQL and MSSQL.                                              
  • Knowledge of web development (especially XML and HTML) is an advantage.                                        
  • Experience with software configuration/ implementation and roll-out.                                      
  • Work with end users to understand the targets and challenges they are facing in the day-to-day or plan to achieve in IT or business.                                               
  • Strong knowledge of ITIL processes and best practices, proven by a certification.                                  
  • Ability to explain complex information in a simple manner.                                            
  • IT support and customer facing experience.                                          
  • Strong analytical capabilities; proactive work ethic.                                            
  • Very high customer orientation, self-confident appearance with customers.                                           
  • Excellent oral and written English communication skills. Spanish will be a plus.