Solution Manager Microsoft

10 December 2021
Permanent Contract

Additional information

Location Zaragoza
Skills Solution Manager Microsoft
Languages English
Start date Enero 2022
Duration Indefinida
Salary range A convenir
Contact person Carmen Martínez
Email contact
Status Open

Details of the offer

Para incorporación directa en uno de nuestros clientes finales ubicado en Zaragoza (empresa internacional del sector industrial), estamos buscando el siguiente perfil:

Solution Manager Microsoft


  • Work in an ITIL oriented service.                                 
  • Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.                                      
  • Work closely with our customers for the definition and review service KPIs.                                         
  • Manage the Service Transition phase for different projects.                                         
  • Work on challenging technical tasks, as part of the team, to further build up and improve knowledge sharing.                                              
  • Be responsible for creating and presenting scheduled and ad-hoc reports to internal and external stakeholders.                                                
  • Set priorities and manage the backlog on a daily basis.
  • Help establish a robust initial project knowledge repository (Confluence) for smooth operations and actively manage its content with the help of the team.                                     
  • Be responsible for liaising with engineers, developers and product managers to ensure smooth service delivery.                                


  • Strong experience in Service Management.                                           
  • Strong Experience in Low Code / No Code Platforms (Agile Apps, Power Platform).                                              
  • Experience in Process Design Tools (ARIS).                                             
  • Knowledge in MySQL and MSSQL.                                              
  • Knowledge of web development (especially XML and HTML) is an advantage.                                        
  • Experience with software configuration/ implementation and roll-out.                                      
  • Work with end users to understand the targets and challenges they are facing in the day-to-day or plan to achieve in IT or business.                                               
  • Strong knowledge of ITIL processes and best practices, proven by a certification.                                  
  • Ability to explain complex information in a simple manner.                                            
  • IT support and customer facing experience.                                          
  • Strong analytical capabilities; proactive work ethic.                                            
  • Very high customer orientation, self-confident appearance with customers.                                           
  • Excellent oral and written English communication skills. Spanish will be a plus.