Solution Manager Microsoft

Details of the offer

Para incorporación directa en uno de nuestros clientes finales ubicado en Zaragoza (empresa internacional del sector industrial), estamos buscando el siguiente perfil:

Solution Manager Microsoft

Role:

• Work in an ITIL oriented service.                                 
• Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.                                      
• Work closely with our customers for the definition and review service KPIs.                                         
• Manage the Service Transition phase for different projects.                                         
• Work on challenging technical tasks, as part of the team, to further build up and improve knowledge sharing.                                              
• Be responsible for creating and presenting scheduled and ad-hoc reports to internal and external stakeholders.                                                
• Set priorities and manage the backlog on a daily basis.
• Help establish a robust initial project knowledge repository (Confluence) for smooth operations and actively manage its content with the help of the team.                                     
• Be responsible for liaising with engineers, developers and product managers to ensure smooth service delivery.                                

Skills:

• Strong experience in Service Management.                                           
• Strong Experience in Low Code / No Code Platforms (Agile Apps, Power Platform).                                              
• Experience in Process Design Tools (ARIS).                                             
• Knowledge in MySQL and MSSQL.                                              
• Knowledge of web development (especially XML and HTML) is an advantage.                                        
• Experience with software configuration/ implementation and roll-out.                                      
• Work with end users to understand the targets and challenges they are facing in the day-to-day or plan to achieve in IT or business.                                               
• Strong knowledge of ITIL processes and best practices, proven by a certification.                                  
• Ability to explain complex information in a simple manner.                                            
• IT support and customer facing experience.                                          
• Strong analytical capabilities; proactive work ethic.                                            
• Very high customer orientation, self-confident appearance with customers.                                           
• Excellent oral and written English communication skills. Spanish will be a plus.